At My Voyage Care Solutions, we value your feedback and strive for continuous improvement. We encourage everyone under our care to express their feelings and share their experiences, as your input helps us enhance our services.
We uphold the right of every child and individual in our care to voice complaints regarding any aspect of their treatment while residing at our facility. Everyone is entitled to fair representation and should remain informed about the progress of any complaint or grievance process.
Our company policy guarantees that any child or individual who submits a complaint can do so without fear of retaliation or reprisal. Your voice matters, and we are here to listen and respond effectively.
A member of staff/your social worker can help you fill this in. You can also make a complaint verbally to a member of staff.